Customer Owned Banking Code of Practice

Teachers Mutual Bank Limited is a member of the Customer Owned Banking Association (COBA). COBA is the leading advocate for a more competitive retail banking sector through the customer-owned banking model.

COBA has developed The Customer Owned Banking Code of Practice, which is one of the ways we deliver on our guarantee to serve our members first.

Our 7 key promises

1. We will deliver banking services in the interests of our customers.
2. We will obey the law.
3. We will not mislead or deceive.
4. We will act honestly and fairly.
5. We will offer products and services that are fit for general purpose.
6. We will deliver services with reasonable care and skill.
7. We will contribute to our community.

Read more about the Code of Practice